Frequently Asked Questions
How can I place an order on Luciénno?
Placing an order is simple. Browse our collection, select your desired items, choose the right size, and add them to your cart. Once you’re ready, proceed to checkout and follow the secure payment process.
Can I cancel or modify my order after it’s placed?
Once your order is confirmed, it is automatically processed for shipment, so changes or cancellations are generally not possible. However, if you need assistance, please contact our support team as soon as possible — we’ll do our best to help.
How do I return an item?
We offer a 14-day return policy from the date you receive your parcel. To initiate a return, please contact our support team with your order details. Items must be unworn, unused, and in their original packaging with all tags attached.
How long does it take to process a return?
Once your return is received and inspected, your refund will be issued within 5–7 business days using the same payment method you used for purchase.
What are your shipping costs?
Shipping costs are calculated per order and depend on your location and the chosen delivery option — Economy or Express. The total shipping fee includes a base cost plus an additional charge per item.
How long does delivery take?
Orders are processed within 24–48 hours. Delivery within the EU takes approximately 3 business days, and international shipping usually arrives within 5–7 business days.
Do you ship internationally?
Yes, we offer worldwide shipping through trusted couriers such as UPS, FedEx, and DHL. Please note that we currently do not deliver to Russia, Belarus, or Ukraine.
What happens if I’m not home at the time of delivery?
If you’re unavailable, the courier will attempt redelivery or leave your parcel at a nearby collection point. You’ll receive a notification with instructions on how to retrieve your order.
Are all products on Luciénno authentic?
Absolutely. All our items are 100% authentic and sourced directly from verified luxury suppliers and fashion houses.
What happens if a product is out of stock?
If a product becomes unavailable, it may be restocked in the future. We recommend subscribing to our newsletter or enabling back-in-stock notifications.
What payment methods do you accept?
We accept PayPal and other secure payment methods available at checkout.
How can I contact Luciénno’s support team?
Our support team is always happy to assist you. You can reach us by email at contact@lucienno.com,
and we’ll get back to you as soon as possible.