Last updated: 25.11.2025

Welcome to Luciénno. These Terms of Service (“Terms”) govern your access to and use of our website lucienno.com, as well as any purchases and services offered through it.
By visiting our website or placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

1. Acceptance of Terms

By using our website, you confirm that:

• You are at least 18 years old
• You agree to these Terms and our Privacy Policy
• You will comply with all applicable laws

If you do not agree, you must discontinue use of the website.

2. About Luciénno

Luciénno is an independent online boutique offering a curated selection of premium fashion, accessories, and lifestyle products.
We work exclusively with authorized and verified suppliers to ensure product authenticity, quality, and compliance with industry standards.

3. Account Registration

To place an order, you may be required to create an account. You agree to:

• Provide accurate information
• Keep your login details confidential
• Accept responsibility for all activity under your account

We reserve the right to suspend or terminate accounts that violate our policies.

4. Product Information & Availability

We strive to ensure accuracy in product images, descriptions, and pricing. Please note:

• Slight color variations may occur due to screen settings
• Product availability may change without notice
• Some products may be available in limited quantities

Luciénno reserves the right to update or correct any information at any time.

5. Pricing & Payments

All prices displayed on our website include VAT where applicable.
Shipping fees, customs duties, or import taxes may apply depending on your location.

Accepted payment methods include:

• PayPal
• Other secure payment options available at checkout

Orders may be canceled in cases of suspected fraud or incorrect pricing.

6. Shipping & Delivery

By placing an order, you agree to our Shipping Policy.
Delivery times are estimates and may vary due to customs processes or unforeseen delays.

Once dispatched, the responsibility for the shipment transfers to the carrier.

7. Returns & Refunds

Returns are accepted in accordance with our Return & Refund Policy.

Items must be:

• Unworn and unused
• In original condition with all tags and packaging
• Free from signs of wear

Unauthorized or non-compliant returns may be rejected.

8. Customs & Import Duties

Orders shipped outside the EU may incur customs fees or import taxes, which are the sole responsibility of the customer.

Luciénno is not responsible for delays resulting from customs clearance.

9. Prohibited Activities

You agree not to:

• Use the website for unlawful or fraudulent purposes
• Interfere with website security
• Attempt unauthorized access to other accounts or data
• Copy or distribute website content without consent

Violation of these terms may result in account termination.

10. Intellectual Property

All website content—including text, images, logos, designs, layout, and functionality—is the property of Luciénno or its licensors.

You may not reproduce or modify any content without written permission.

11. Third-Party Links

Our website may contain links to third-party websites.
Luciénno is not responsible for their content, policies, or practices.

12. Limitation of Liability

To the fullest extent permitted by law, Luciénno shall not be liable for:

• Indirect or consequential damages
• Delays caused by carriers or customs authorities
• Losses resulting from technical issues beyond our control

Our total liability shall not exceed the value of your order.

13. Changes to Terms

We may update these Terms from time to time.
The latest version will always be published on this page.

Continued use of the website constitutes acceptance of any revisions.

14. Governing Law

These Terms are governed by the laws of the European Union and applicable national law, depending on the customer’s country of residence.

Any disputes shall be resolved in the competent courts of the respective jurisdiction.

15. Contact Us

For questions or concerns:

• Email: contact@lucienno.com