Last updated: 25.11.2025

At Luciénno, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website or make a purchase.

By using our website, you agree to the practices described below.

1. Information We Collect

We collect the following types of data:

1.1. Information you provide to us

• Name and surname
• Email adress
• Phone number
• Shipping billing address
• Payment details (processed securely by third-party providers; we do not store full card information)
• Account information

Information collected automatically

• IP address
• Browser type and device information
• Pages visited and time spent on the website
• Cookies and tracking technologies

2. How We Use Your Information

We use your data to:

• Process and deliver your orders
  
• Provide customer support
  
• Send order confirmations and updates
  
• Improve website functionality and user experience
  
• Personalize product recommendations
  
• Detect and prevent fraud
  
• Comply with legal and tax obligations
  

We do not sell your data to third parties.

3. Payment Processing

Payments made on Luciénno are securely processed by trusted third-party providers such as PayPal or other services depending on your region.

These providers use advanced encryption and comply with PCI-DSS security standards.

Luciénno never stores full credit card details.

4. Shipping & Order Fulfillment

To deliver your orders, we share only essential data (name, shipping address, phone number) with our logistics and courier partners (e.g., DHL, UPS, FedEx).

We do not share more information than necessary.

5. Cookies & Tracking Technologies

We use cookies to:

• Improve navigation
  
• Remember your preferences
  
• Analyze website traffic
  
• Provide a personalized shopping experience

You can manage cookie preferences from your browser settings.

6. How We Share Your Information

We may share your data with trusted partners only when necessary:

• Shipping and courier services
  
• Payment processors
  
• Anti-fraud and security tools
  
• Analytics and marketing services (e.g., Google Analytics, Meta Ads)
  
• Legal authorities when required by law
  

We ensure all partners follow strict confidentiality and data protection standards.

7. Your Data Protection Rights (GDPR)

As a customer located in the EU, you have the right to:

• Access your data
  
• Request correction or deletion
  
• Restrict processing
  
• Object to marketing communications
  
• Request a copy of your data (data portability)
  
• Withdraw consent at any time
  

To make a request, email us at contact@lucienno.com .

8. Data Security

We implement strong security measures to protect your personal data, including:

• Encrypted data transmission (HTTPS/SSL)
  
• Secure servers
  
• Restricted access controls
  
• Continuous monitoring for threats
  

Although no system is 100% secure, we take all reasonable precautions to safeguard your information.

9. Data Retention

We retain personal data only as long as necessary:

• Order information: for legal and tax reasons
  
• Account information: until you request deletion
  
• Cookies: based on browser settings
  

After expiration, your data is securely deleted or anonymized.

10. Updates to This Policy

We may update this Privacy Policy periodically. All changes will be posted on this page with a revised “Last updated” date.

11. Contact Us

If you have questions about our Privacy Policy or how we handle your data, you can reach us at:

• contact@lucienno.com

We are here to help.